FAQ

ORDER

How do I place an order in the BIEN SAVVY shop?

To place your online order with Bien Savvy, please select the desired style (s), in the Wedding Dresses or Luxury Dresses sections. You can use the available filters to make your shopping a lot more personalized: shop by Size, Color, Style, Occasion, Price or Collection.

Click on the desired product to see specific details and more pictures. Select quantity, size and color then click the Add to Shopping Bag button. Click the Size Guide link to see what size will fit you best.

You can review your order by checking the Shopping Bag. Here you can add more styles, change your size, color or remove items. Finalize your order by clicking the Proceed to Checkout button. Register with Bien Savvy or login to your account. Complete requested fields and proceed to send in your payment.

You can also place your order with a BIEN SAVVY shopping consultant by phone at 0040 757 038 600 or by email at client@biensavvy.eu.

Can I have my order packed or sent as a gift?

Yes. Simply specify this in the assigned field during your Checkout and a Bien Savvy consultant will help you make the best gift ever.

How do I know my order was placed successfully?

You will receive a confirmation email from Bien Savvy within minutes after having placed your order. If you don’t see it in your Inbox, check your Junk folder too.

 

SIZING

What sizes do you carry?

BIEN SAVVY gowns come in sizes 36 to 46 (European Size) / 4 to 14 (American Size) / 8 to 16 For larger sizes there is an extra charge of 10% of the initial cost. For a perfect fit you can choose our exclusive Sur Mesure Service.

What is Sur Mesure?

With our exclusive Sur Mesure service, you can have your BIEN SAVVY gown made to be a perfect fit. Each woman is unique and we’d love to create the dress that matches her style and body in the most flattering way.

If you’d like to have a Sur Mesure dress made by Bien Savvy, you will have to take your personal measurements. You can do this in the product page of each style available on our website or send us your measurements, color choice or specific detailing such as long sleeves/no sleeves, full back / open back etc at client@biensavvy.eu.

In general, the Sur Mesure service implies an extra charge of 150 EUR. Sur Mesure styles by Bien Savvy are not returnable and are not refundable. Please take into account, each order may require more effort or details that could raise the final cost. A Bien Savvy shopping consultant will always advise you on the total cost of your order, before proceeding with the order.

 

PAYMENT

How do I pay?

Payment can be made through the securized online system offered by “MobilPay” , PayPal and wire transfer

Payment will be debited and cleared from your account upon dispatch of your order by BIEN SAVVY. You confirm that the credit/debit card that is being used is yours or that you have been specifically authorized by the owner of the credit/debit card to use it. All credit/debit card holders are subject to validation checks and authorization by the card issuer. If the issuer of your payment card refuses to authorize payment to BIEN SAVVY, we will not be liable for any delay or non-delivery.

Please note that the price of each style does not include the delivery fee. The delivery fee is added during the checkout process.

You can also pay for your order by using your PayPal account. Please contact a Bien Savvy shopping consultant at 0040 757 038 600 or at client@biensavvy.eu for this payment option.

If you’d like to pay for your order via a wire transfer please first contact a Bien Savvy shopping consultant at 0040 757 038 600 or at client@biensavvy.eu. Make payments to:

BIEN SAVVY SRL
Bank: BCR
IBAN
EURO RO76RNCB0810105899510002
RON RO49RNCB0810105899510002
SWIFT: RNCB RO BU
Bank address
Dimitrie Cantemir , no 2, Bucuresti sector 4

 

SHIPPING

Where do you ship?

We ship worldwide, to your desired address, be it your home or office. Just make sure someone will be at the address to receive the package.

What is the delivery cost?

Each order has a delivery charge depending on the weight of the product and your zone location.

If you are outside the zone range of the courier, delivery will cost more, but these costs will be communicated to you by our sales consultants immediately after order confirmation.

If the courier company imposes any price increases we will deliver high rates without previous notice. Warning: if the courier cannot find anyone to the destination and fails to deliver the package, the order will return to us. To try another delivery you will have to pay for both expeditions.

Can I track my order?

We make sure you will always know where your order is. When your order is shipped, you will receive a tracking number.

Do you ship on weekends and national holidays?

We ship during business days, Monday to Friday, 9:00 am to 5:30 pm.

How long will it take before I receive my order?

For items available in immediate stock the delivery time is 1 to 3 days. For items that are not available in stock it might take up to 15 to 25 days. For Sur Mesure items, the delivery time may vary, but we will make sure your dress reaches your destination in time for your big day.

 

RETURNS

How can I return a dress?

If you are based in the EU under the Consumer Protection (Distance Selling) Regulations 2000 (DSRs), you have the right to cancel your order with us, provided you give us written notice within 10 working days of receipt. Please send us an email at client@biensavvy.eu before returning a dress.

All items must be returned unused and in their original condition, from the original delivery country.

Please take into account the order must be returned to BIEN SAVVY SRL, Bucharest, Romania, 26 Popa Soare, 023983. The cost of the return is your responsibility.

Refunds will be issued within 30 days of us receiving your cancellation notice, after we also received the product/s returned. If we do not receive the cancelled order back, we will arrange to have it collected from you at your cost.

Sur Mesure dresses cannot be returned.

Read more in Terms and Conditions

Product Care

To make sure your dress remains in good condition, always wash and dry your garment according to the care label. Care labels on your Bien Savvy dress will instruct you to use one of the following cleaning options:

Dry Clean: Always have a professional handle the dry cleaning of your dress. Make your dry cleaning professional aware of the instructions on the label.

Hand Wash: Avoid mixing whites, darks and brights. Be gentle with the rinsing and rubbing. Too much force can damage the lace. Rinse your garment until the water runs clear after hand washing.

After Wash Care: Don’t tumble dry or iron your garments unless the care label of the product says so. Remember to iron your dress on the reverse of prints or trims.

Size Guide

BIEN SAVVY 36 38 40 42 44 46
England (UK) 10 12 14 16 18 20
United States (US) 6 8 10 12 14 16
France (FR) 38 40 42 44 46 48
Germany (D) 36 38 40 42 44 46
Italy (IT) 42 44 46 48 50 52
Australia (AUS) 10 12 14 16 18 20

Delivery and returns

Order processing may take up 1-3 days for products in stock or 15-20 business days for those that are not in stock. Delivery, made exclusively through DHL, can vary from 2 - 4 days.

Payment can be made through the secure online payment system “MobilPay” or “PayPal”.

You can return your order in 10 working days of receipt if you send us a prior notice at BIEN SAVVY address or by email to: client@biensavvy.eu.

Read more in Terms and Conditions.

Privacy Policy

BIEN SAVVY guarantees customer privacy. The data provided to register will be used only for purposes for which they were required, namely - marketing and promoting products, events, benefits, promotions and news on behalf of BIEN SAVVY.

We recommend that your login information from your personal account will not be disclosed to third parties. BIEN SAVVY assumes no responsibility if someone else gets your personal password and has access to your account unauthorized and by your fault. BIEN SAVVY will not be liable if personal data is modified or retrieved by unauthorized persons. Unauthorized access to the site, the content, pictures, personal data of users or the server is considered fraud. This will be investigated as such by the competent authorities. BIEN SAVVY's online store and products cannot be associated with anything that may come into conflict with the status and interests of the brand BIEN SAVVY.

The account password you provide should be unique and kept secure, and you must notify BIEN SAVVY immediately of any breach of security or unauthorized use of your account.

In order to make purchases on the Site you will be required to provide your personal details. In particular, you must provide your real name, phone number, e-mail address and other requested information as indicated. Furthermore, you will be required to provide payment details that you represent and warrant are both valid and correct and you confirm that you are the person referred to in the Billing information provided.

By making an offer to purchase merchandise you expressly authorize us to perform credit checks and where BIEN SAVVY feels necessary, to transmit or to obtain information (including any updated information) about you to or from third parties, including but not limited to your credit/debit card number or credit reports (including credit reports for your spouse if you reside in a community property jurisdiction), to authenticate your identity, to validate your credit/debit card, to obtain an initial credit/debit card authorization and to authorize individual purchase transactions.

Furthermore, you agree that we may use Personal Information provided by you in order to conduct appropriate anti fraud checks. Personal Information that you provide may be disclosed to a credit reference or fraud prevention agency, which may keep a record of that information.

For more information read Terms and Conditions or write to us at office@biensavvy.eu.

Newsletter Subscribe

Email must be valid!
SUBSCRIBE

NEVER MISS OUT
ON BIEN SAVVY

Subscribe to our newsletter to stay
up-to-date with
the latest collections and news

Sign in

Email must be valid!
The password must contain at least 6 characters!
The result is not correct!
2 + 6 =
Login
 
Trimite

New
Customer

FAST CHECKOUT
Save your payment and delivery details for your next order

WISH LIST
Create your perfect wardrobe by saving your favourite items

ORDER TRACKIN
Check your order details and track those much-awaited parcels


Create account

404 ERROR

PAGE NOT FOUND

You will soon be redirected to the homepage
if you do not wish to wait, click here