FAQ

ORDER

How do I place an order in the BIEN SAVVY shop?

To place your online order with Bien Savvy, please select the desired style (s), in the Wedding Dresses or Luxury Dresses sections. You can use the available filters to make your shopping a lot more personalized: shop by Size, Color, Style, Occasion, Price or Collection.

Click on the desired product to see specific details and more pictures. Select quantity, size and color then click the Add to Shopping Bag button. Click the Size Guide link to see what size will fit you best.

You can review your order by checking the Shopping Bag. Here you can add more styles, change your size, color or remove items. Finalize your order by clicking the Proceed to Checkout button. Register with Bien Savvy or login to your account. Complete requested fields and proceed to send in your payment.

You can also place your order with a BIEN SAVVY shopping consultant by phone at 0040 757 038 600 or by email at client@biensavvy.eu.

Can I have my order packed or sent as a gift?

Yes. Simply specify this in the assigned field during your Checkout and a Bien Savvy consultant will help you make the best gift ever.

How do I know my order was placed successfully?

You will receive a confirmation email from Bien Savvy within minutes after having placed your order. If you don’t see it in your Inbox, check your Junk folder too.

 

SIZING

What sizes do you carry?

BIEN SAVVY gowns come in sizes 36 to 46 (European Size) / 4 to 14 (American Size) / 8 to 16 For larger sizes there is an extra charge of 10% of the initial cost. For a perfect fit you can choose our exclusive Sur Mesure Service.

What is Sur Mesure?

With our exclusive Sur Mesure service, you can have your BIEN SAVVY gown made to be a perfect fit. Each woman is unique and we’d love to create the dress that matches her style and body in the most flattering way.

If you’d like to have a Sur Mesure dress made by Bien Savvy, you will have to take your personal measurements. You can do this in the product page of each style available on our website or send us your measurements, color choice or specific detailing such as long sleeves/no sleeves, full back / open back etc at client@biensavvy.eu.

In general, the Sur Mesure service implies an extra charge of 150 EUR. Sur Mesure styles by Bien Savvy are not returnable and are not refundable. Please take into account, each order may require more effort or details that could raise the final cost. A Bien Savvy shopping consultant will always advise you on the total cost of your order, before proceeding with the order.

 

PAYMENT

How do I pay?

Payment can be made through the securized online system offered by “MobilPay” , PayPal and wire transfer

Payment will be debited and cleared from your account upon dispatch of your order by BIEN SAVVY. You confirm that the credit/debit card that is being used is yours or that you have been specifically authorized by the owner of the credit/debit card to use it. All credit/debit card holders are subject to validation checks and authorization by the card issuer. If the issuer of your payment card refuses to authorize payment to BIEN SAVVY, we will not be liable for any delay or non-delivery.

Please note that the price of each style does not include the delivery fee. The delivery fee is added during the checkout process.

You can also pay for your order by using your PayPal account. Please contact a Bien Savvy shopping consultant at 0040 757 038 600 or at client@biensavvy.eu for this payment option.

If you’d like to pay for your order via a wire transfer please first contact a Bien Savvy shopping consultant at 0040 757 038 600 or at client@biensavvy.eu. Make payments to:

BIEN SAVVY SRL
Bank: BCR
IBAN
EURO RO76RNCB0810105899510002
RON RO49RNCB0810105899510002
SWIFT: RNCB RO BU
Bank address
Dimitrie Cantemir , no 2, Bucuresti sector 4

 

SHIPPING

Where do you ship?

We ship worldwide, to your desired address, be it your home or office. Just make sure someone will be at the address to receive the package.

What is the delivery cost?

Each order has a delivery charge depending on the weight of the product and your zone location.

If you are outside the zone range of the courier, delivery will cost more, but these costs will be communicated to you by our sales consultants immediately after order confirmation.

If the courier company imposes any price increases we will deliver high rates without previous notice. Warning: if the courier cannot find anyone to the destination and fails to deliver the package, the order will return to us. To try another delivery you will have to pay for both expeditions.

Can I track my order?

We make sure you will always know where your order is. When your order is shipped, you will receive a tracking number.

Do you ship on weekends and national holidays?

We ship during business days, Monday to Friday, 9:00 am to 5:30 pm.

How long will it take before I receive my order?

For items available in immediate stock the delivery time is 1 to 3 days. For items that are not available in stock it might take up to 15 to 25 days. For Sur Mesure items, the delivery time may vary, but we will make sure your dress reaches your destination in time for your big day.

 

RETURNS

How can I return a dress?

If you are based in the EU under the Consumer Protection (Distance Selling) Regulations 2000 (DSRs), you have the right to cancel your order with us, provided you give us written notice within 10 working days of receipt. Please send us an email at client@biensavvy.eu before returning a dress.

All items must be returned unused and in their original condition, from the original delivery country.

Please take into account the order must be returned to BIEN SAVVY SRL, Bucharest, Romania, 26 Popa Soare, 023983. The cost of the return is your responsibility.

Refunds will be issued within 30 days of us receiving your cancellation notice, after we also received the product/s returned. If we do not receive the cancelled order back, we will arrange to have it collected from you at your cost.

Sur Mesure dresses cannot be returned.

Read more in Terms and Conditions

Product Care

To make sure your dress remains in good condition, always wash and dry your garment according to the care label. Care labels on your Bien Savvy dress will instruct you to use one of the following cleaning options:

Dry Clean: Always have a professional handle the dry cleaning of your dress. Make your dry cleaning professional aware of the instructions on the label.

Hand Wash: Avoid mixing whites, darks and brights. Be gentle with the rinsing and rubbing. Too much force can damage the lace. Rinse your garment until the water runs clear after hand washing.

After Wash Care: Don’t tumble dry or iron your garments unless the care label of the product says so. Remember to iron your dress on the reverse of prints or trims.

Size Guide

 

BIEN SAVVY size 36 38 40 42 44 46
United Kingdom (UK) 8 10 12 14 16 18
United States (US) 6 8 10 12 14 16
France (FR) 36 38 40 42 44 46
Germany (D) 38 40 42 44 46 48
Italy (IT) 42 44 46 48 50 52
Australia (AUS) 10 12 14 16 18 20
             
Sizes in centimeters and inches          
             
Chest cm 85 89 93 97 101 105
Chest Inch 33.46 35.04 36.61 38.19 39.76 41.34
Waist cm 65 69 73 77 81 85
Waist Inch 25.59 27.17 28.74 30.31 31.89 33.46
Hips – measured 20 cm from waist line – cm 91 95 99 103 107 111
Hips – measured 7.87 inch from waist line – Inch 35.83 37.4 38.98 40.55 42.13 43.7
Midi dress length cm 109 110 111.5 113 114.5 116
Midi dress length Inch 42.91 43.31 43.9 44.49 45.08 45.67
Long dress length cm 159 160 161.5 163 164.5 166
Long dress length Inch 62.6 62.99 63.58 64.17 64.76 65.35

 

Delivery and returns

DELIVERY

Order processing may take up to 1 to 3 business  days for products in stock or 15 to 20 business days for those that are not in stock.

Delivery, made through DHL or TNT, can vary from 5 to 8 days.

THE DELIVERY TAX is of 50 EUR (Aprox. 65 USD, depending on exchange rates) for all international deliveries in Europe/The US/Middle East/Australia.

We provide free shipping for the orders delivered in Romania.

As we deliver our orders with TNT exclusively, our international deliveries are made to all their availble international locations.  

You will see the delivery tax in your cart before placing the order.

RETURN TERMS

You can return your product(s) within 10 days of receiving your order. If we receive the product(s) after this term we may not be able to refund you.

The shipping cost of returns is the customer's responsibility. If you need to know more info about the return taxes please contact us at client@biensavvy.eu

Return Cost may vary from 80$ to 200$ depending on package volume and distance. Please make sure your return has reached us by sending an inquiry at client@biensavvy.eu

Here are the steps you need to take before returning your order:

1.       notify us by email regarding your intention to return your order at client@biensavvy.eu  - we need all the info you provided when you placed the order – Order ID, Name, Address, email, phone, Product code, Product price

2.       our custmer care team will reply to your email in max 48 hours and  give you a Return Merchandise Authorization (RMA) and all the details regarding the return process

3.       we advise you to return your order with DHL /TNT.

4.       Bien Savyy will notify DHL/TNT regarding the return and a DHL/TNT courier will contact you to pick up the package.

5.       This is the return address  -  Bien Savvy, str. Popa Soare. Nr. 26, Bucharest, Sect.2, Romania, 023983

 

 

Custom made or sur mesure products cannot be returned.

 

 Payment of the Orders

Payment can be made through the secure online payment system “MobilPay” or “PayPal”.

 

Read more in Terms and Conditions.

 

 

RETURNED PRODUCTS

In order for us to refund you , the products you return must be in their original condition with all labels attached and in the original package. Note that we have the right to deny the return and we will not refund you in case the products are not in their original condition.

Items should be returned unused and with all BIEN SAVVY tags still attached. Returns that are damaged or soiled may not be accepted and may be sent back to the customer and/or a refund refused. Please email client@BIENSAVVY.eu if any of your purchases have been delivered without BIEN SAVVY tags. All items returned should have a Return Merchandise Authorization (RMA) number to allow easy identification and prompt processing. Unidentified returns may be returned to the sender. The Return Merchandise Authorization (RMA) will be provided to you by a customare Care Assistant by email when you announce that you wish to return a product via email at client@biensavvy.eu

If the product is returned in a state that cannot be sold as new, we reserve the right, without obligation to assume a charge to restore the original state (if possible) or to cover the price difference from selling the product as an improved product or at customer's demand, we will resend the product at his/her expense.

 

CUSTOM TAXES

Please not that some of the deliveries (in NON-EU states) are subject to custom taxes and VAT taxes depending on your location. The DHL/TNT customer care team will provide you with all the info about the custom taxes you will have to pay and the necessary documents you need for the custom. The custom taxes fall in your responsability and you will pay them directy to the DHL/TNT courier. For more info about the custom taxes please contact your national customs offices.

 

When will I receive a refund for returned items?

When all requirements have been met, we will notify you and refund the entire cost of the returned product(s), minus the return shipping charges which are the client's responsibility. Should you fail to meet any of these requirements, you will be notified and may have the possibility to have the merchandise returned to you. We are, however, not responsible for any additional shipping costs. Should you refuse to accept the returned merchandise, we reserve the right to keep the item and the corresponding amount that was paid.

A time frame of anywhere between 1-30 days should be calculated for the receipt of your returned merchandise and the return/refund process. The refund time frame depends on the credit card used. Please note that the refund will only be issued to the credit card used for the order. Normally credit appears within two months. In case the recipient of the product does not correspond with buyer of the product, a credit will be refunded to the original buyer and credit card holder.  The refund will only be issued to the same account from which the wire transfer payment was made for the order. Please note that shipping costs will not be refunded.

 

Privacy Policy

BIEN SAVVY guarantees customer privacy. The data provided to register will be used only for purposes for which they were required, namely - marketing and promoting products, events, benefits, promotions and news on behalf of BIEN SAVVY.

We recommend that your login information from your personal account will not be disclosed to third parties. BIEN SAVVY assumes no responsibility if someone else gets your personal password and has access to your account unauthorized and by your fault. BIEN SAVVY will not be liable if personal data is modified or retrieved by unauthorized persons. Unauthorized access to the site, the content, pictures, personal data of users or the server is considered fraud. This will be investigated as such by the competent authorities. BIEN SAVVY's online store and products cannot be associated with anything that may come into conflict with the status and interests of the brand BIEN SAVVY.

The account password you provide should be unique and kept secure, and you must notify BIEN SAVVY immediately of any breach of security or unauthorized use of your account.

In order to make purchases on the Site you will be required to provide your personal details. In particular, you must provide your real name, phone number, e-mail address and other requested information as indicated. Furthermore, you will be required to provide payment details that you represent and warrant are both valid and correct and you confirm that you are the person referred to in the Billing information provided.

By making an offer to purchase merchandise you expressly authorize us to perform credit checks and where BIEN SAVVY feels necessary, to transmit or to obtain information (including any updated information) about you to or from third parties, including but not limited to your credit/debit card number or credit reports (including credit reports for your spouse if you reside in a community property jurisdiction), to authenticate your identity, to validate your credit/debit card, to obtain an initial credit/debit card authorization and to authorize individual purchase transactions.

Furthermore, you agree that we may use Personal Information provided by you in order to conduct appropriate anti fraud checks. Personal Information that you provide may be disclosed to a credit reference or fraud prevention agency, which may keep a record of that information.

For more information read Terms and Conditions or write to us at office@biensavvy.eu.

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